1) Where we ship

We ship across the United Kingdom and to many international destinations. Availability of certain methods and carriers depends on the destination and item type.

2) Rates & delivery times

Rates are shown at checkout once you enter your address. Unless a specific promotional rate is shown, our standard terms apply:

Estimates exclude processing time and public holidays. Severe weather, peak periods or carrier disruptions can cause delays.

3) Processing & cut-offs

• Order processing: typically 1–2 business days prior to dispatch.
• Cut-off times: Orders placed after our daily cut-off or on weekends/holidays will be processed the next business day.
• Verification: Very occasionally, extra checks (e.g., address or payment verification) may extend processing time.

4) Tracking & delivery

Where available, a tracking link will be emailed when your order is dispatched. Delivery occurs when the parcel is scanned as delivered to the address provided (including a designated safe place or neighbour where you have allowed this).

5) Address changes & delivery issues

• Change of address: Contact us immediately after ordering. We’ll try to amend before dispatch, but changes are not guaranteed.
• Missed delivery: The carrier may leave a card, attempt redelivery, deliver to a neighbour, or drop at a collection point.
• Undeliverable / returned to sender: If a parcel returns to us, we’ll contact you to rearrange delivery (additional postage may apply).
• Safe places: If you authorise delivery to a safe place, you accept liability once the carrier confirms delivery there.

6) International deliveries & duties

For deliveries outside the UK, local taxes, duties and customs clearance fees may apply at destination. These are the responsibility of the recipient. Customs processing can affect delivery times and may require you to provide additional information to local authorities.

7) Lost, delayed or damaged parcels

• Delayed: Check the tracking first. If there’s no movement for several days beyond the estimate, contact our support with your order number.
• Damaged on arrival: Please report within 48 hours with photos of the parcel and contents so we can assist with a carrier claim.
• Lost: We will investigate with the carrier. Replacement or refund will be arranged in line with the investigation outcome.

8) Split shipments, backorders & pre-orders

For multi-item orders we may ship items separately to speed up delivery. You’ll receive individual tracking where applicable. If an item is back-ordered or on pre-order, we’ll dispatch it as soon as it becomes available; we’ll keep you updated by email.

9) Restrictions & notes

• PO Boxes / BFPO: Some carriers cannot deliver to PO Boxes or certain military addresses — options will show at checkout.
• Weight & size limits: Large/oversize items may have limited methods or surcharges (shown at checkout when relevant).
• Public holidays & peak periods: Please allow additional time around Black Friday/Cyber Week and December holidays.
• Compliance: Certain items may be restricted in some countries; you are responsible for ensuring import compliance.

10) Returns & refunds (link)

For how to return an item, time windows and refund timelines, please see our Return & Refund Policy. Warranty information is available in our Warranty Policy.

11) Contact

If you need help with an order in transit, please contact our support team:

This Shipping Policy forms part of our Terms & Conditions.