1) What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your browser or device, remember certain actions and preferences, support core functionality and improve the way the website operates.

Cookies can help remember items in your cart, keep you signed in, record your cookie preferences, support checkout security, measure website performance, understand how visitors use pages and, where permitted, help show or measure relevant advertising.

Similar technologies include pixels, tags, local storage, session storage, device identifiers, scripts and SDKs. These technologies may collect or store information such as your IP address, browser type, device information, pages viewed, session activity, approximate location, referral source and cookie identifiers.

Some cookies are set directly by Tolvia and are known as “first-party cookies”. Others are set by third-party providers, such as analytics, advertising, payment, security or embedded service providers, and are known as “third-party cookies”.

Session and persistent cookies

Session cookies usually expire when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them. The duration depends on the cookie purpose, provider and settings.

2) How we use cookies

We use cookies to operate our online store, provide a reliable shopping experience, protect the website from misuse, remember customer choices and improve website performance. Without certain cookies, important features such as the basket, checkout, account login and security controls may not work correctly.

• Operate core features, including cart, checkout, account login, session management and website security.
• Remember customer choices, such as cookie preferences, language or store preferences where applicable.
• Measure performance and improve the site through analytics, diagnostics, page usage and technical performance data.
• Detect and prevent fraud, bot activity, abuse, security threats and suspicious checkout behaviour.
• Show relevant marketing where consented, limit repetition, measure campaign results and understand advertising effectiveness.
• Support integrations with trusted service providers, such as payment, analytics, advertising, hosting, security and user experience tools.

Legal basis for cookies

Strictly necessary cookies are used because they are required to provide the website and services requested by you. Optional cookies, such as analytics and advertising cookies, are used only where required consent has been provided. You can withdraw consent at any time.

Impact of disabling cookies

If you block or delete cookies, some features may not work properly. For example, your basket may not remember products, login sessions may end, checkout may fail, security checks may repeat or website preferences may not be saved.

3) Types of cookies we use

Strictly Necessary

Strictly necessary cookies are required for the website to function. They support essential features such as security, load balancing, cart management, checkout, account login, consent logging and fraud prevention. These cookies cannot usually be switched off through our cookie banner because the website would not operate correctly without them.

You may still block these cookies through your browser, but doing so may prevent parts of the website from working, including purchasing products or accessing your account.

Performance / Analytics

Performance and analytics cookies help us understand how visitors use the website, which pages are popular, how users move through the store, where errors occur and how the checkout journey can be improved. This information helps us make the site faster, easier to use and more reliable.

Analytics cookies may collect information such as page views, events, session duration, device type, browser type, approximate location, referral source and anonymised or pseudonymised identifiers. These cookies are set only where consent is provided, where required by law.

Advertising / Targeting

Advertising and targeting cookies may be used to deliver and measure ads, build audiences, understand campaign performance, limit how often you see an ad and help show more relevant content. These cookies may be set by advertising partners such as Meta or Google where enabled.

These cookies are set only where consent is provided, where required. If you do not allow advertising cookies, you may still see ads, but they may be less relevant and campaign measurement may be limited.

Functionality (optional)

Functionality cookies enhance website features by remembering preferences or supporting embedded content. For example, they may remember language, region, store preferences, display settings or whether a popup has already been closed.

Some functionality cookies may be essential depending on the feature, while others may be optional. Where functionality cookies are optional, they may depend on your consent or browser settings.

4) Cookie list (examples)

The tables below provide examples of cookies that may be used on tolvia.co.uk. Actual cookie names, providers, purposes and durations may change as we update the website, plugins, payment tools, analytics services, advertising tools or consent management settings.

The cookie banner shows the most current list where available. Some cookies may appear only after you use certain features, log in, add products to the basket, complete checkout or give consent to optional categories.

4.1 Strictly Necessary

4.2 Performance / Analytics (consent-based)

4.3 Advertising / Targeting (consent-based)

4.4 Functionality (if enabled)

Changes to cookie names

Cookie names may include prefixes, suffixes, property IDs or randomly generated values. For example, analytics or session cookies may contain a website-specific identifier. This does not necessarily mean the cookie has a different purpose.

5) How to manage cookies

You can manage cookies through our cookie banner and through your browser. You may accept all cookies, reject optional cookies or customise your choices by category where the banner provides this option.

5.1 Via our banner

Use the cookie banner to accept, reject or customise cookie categories. You can revisit your choices at any time by looking for “Cookie settings” in the footer, banner icon or consent preference tool if available on the website.

If you reset cookies in your browser or use a different device or browser, you may be asked to set your cookie preferences again.

5.2 Via your browser

• Chrome: Settings → Privacy and security → Cookies and other site data.
• Safari: Preferences → Privacy.
• Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Edge: Settings → Cookies and site permissions.

Blocking some cookies may impact site functionality, including login, cart, checkout, security checks, saved preferences and consent management.

5.3 Deleting cookies

You can delete cookies already stored on your device through your browser settings. If you delete cookies, saved preferences may be removed and you may need to log in again, rebuild your cart or reselect cookie preferences.

5.4 Do Not Track and browser signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is no single consistent industry standard for responding to these signals, our website may not respond to all browser-level signals in the same way. You should use our cookie banner and browser controls to manage your preferences.

6) Analytics & advertising

Where required, analytics and advertising cookies are set only with your consent. These tools help us understand website performance, improve user experience, measure advertising campaigns, understand referral sources and avoid showing irrelevant or repetitive ads.

Analytics providers may process information about how you interact with the website, such as pages viewed, clicks, scroll behaviour, device type, session duration and referral source. Advertising providers may process cookie identifiers, campaign data, conversion events and audience information where enabled and consented.

You can opt out directly with providers or manage preferences through external industry tools:

• Google Analytics Opt-out
• Meta Ads Preferences
• Hotjar Opt-out
• AdChoices (NAI) / YourOnlineChoices (EU)

Provider settings and limitations

Third-party opt-out tools are provided by the relevant organisations and may depend on your browser, device, account settings or cookie storage. If you clear cookies, use a different browser or change device, you may need to repeat certain opt-out choices.

Advertising without targeting cookies

If you reject advertising cookies, you may still see advertising from Tolvia or other companies, but it may be less personalised and we may have less ability to measure campaign performance.

7) Changes to this Policy

We may update this Cookie Policy from time to time, for example when we add or remove website tools, change analytics providers, update advertising features, change our consent manager, modify cookie durations or update our legal and privacy practices.

The “Last updated” date at the top reflects the latest version. Material changes may be highlighted through a website banner, updated cookie notice, renewed consent request or other notice where appropriate.

We encourage you to review this Cookie Policy periodically so that you remain informed about how cookies and similar technologies are used on tolvia.co.uk.

8) Contact us

If you have questions about cookies, consent preferences, analytics, advertising technologies or your privacy, you can contact us using the details below.

Questions about cookies or your privacy? Email info@tolvia.co.uk or write to:
FERNROCK LIMITED, Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF.

For broader privacy information, including how we collect, use, share and retain personal data, see our Privacy Policy.