1) Scope & duration

• Standard warranty: 12 months from the date of delivery to the original purchaser.
• Coverage territory: United Kingdom and international destinations we ship to.
• Products covered: New, physical products purchased directly from tolvia.co.uk.
• Non-transferable: Warranty applies to the original purchaser only.

Consumables and accessories may carry shorter coverage (see exclusions below or manufacturer terms).

2) What this warranty covers

This limited warranty covers manufacturing defects in materials and workmanship under normal intended use.

3) Exclusions & limitations

This warranty does not cover:

• Normal wear and tear (e.g., brushes, bearings, belts, seals, blades, chains, sanding discs, nozzles, O-rings).
• Cosmetic damage that does not affect function (scratches, dents, scuffs).
• Damage from misuse, abuse, neglect, impact, liquid ingress, corrosion, infestation, sand/dust, or improper storage.
• Improper installation, modification, or unauthorised repair; use of incorrect accessories/consumables.
• Overloading, commercial/industrial use beyond product rating, or operation outside specified duty cycles.
• Power issues (brownouts/surges) where surge protection is recommended but not used.
• Batteries/chargers beyond DOA and initial defect period; reduced capacity over time is expected.
• Software/firmware issues not supplied by us; loss of data or settings.
• Any item with altered/removed serial numbers or proof-of-purchase inconsistencies.

Where applicable, see the manufacturer’s documentation for additional exclusions.

4) Proof of purchase & eligibility

• Provide your order number, date of purchase, and contact details.
• We may request photos/videos, serial numbers, and a description of the fault and operating conditions.
• Items must be purchased directly from tolvia.co.uk and delivered to the claimed address.

5) How to obtain warranty service

1. Contact us: Email info@tolvia.co.uk with your order number, fault description, and photos/videos.
2. Assessment: We assess eligibility and may provide troubleshooting. If service is approved, you’ll receive an RMA and return instructions.
3. Return: Package the product securely with original or equivalent packaging. Remove personal accessories/consumables not required for diagnostics.
4. Inspection & remedy: On receipt, we diagnose and proceed with the appropriate remedy (see below).

For heavy/oversize items we may arrange in-field inspection or a direct manufacturer process where applicable.

6) Dead-on-arrival (DOA)

If a product is dead-on-arrival or develops a major fault within the first 30 days, contact us immediately. Subject to inspection, we will arrange a replacement or refund according to your statutory rights and our Return & Refund Policy.

7) Remedies we may provide

Choice of remedy may depend on availability, proportionality, and your statutory rights.

8) Manufacturer warranties

• Some products carry a manufacturer’s warranty in addition to (or instead of) our limited warranty.
• Where the manufacturer directs service, we’ll help you contact their support or provide required documentation.
• Manufacturer terms may vary by region and product; keep product manuals and serial labels.

9) Liability, safety & compliance

• Use products strictly per user manuals, PPE guidance and safety instructions (e.g., guards, bits/blades rated for the tool, correct duty cycle).
• We are not liable for indirect or consequential loss arising from downtime, loss of profit, or improper use.
• Products are supplied to comply with applicable UK/CE/UKCA regulations where required.
• Always disconnect power/battery before maintenance; do not operate in explosive or wet environments unless specified.

10) Your statutory rights (UK)

Nothing in this Warranty Policy limits or excludes your statutory rights under UK consumer law. If the goods are not of satisfactory quality, fit for purpose, or as described, you may be entitled to repair, replacement or refund under the Consumer Rights Act 2015.

11) Contact

Warranty enquiries: Tolvia Support
Phone: +44 7457 408041 (Mon–Fri, 9:00–18:00 UK time)
Email: info@tolvia.co.uk
Address: FERNROCK LIMITED, Academy House, 11 Dunraven Place, Bridgend, CF31 1JF, United Kingdom