1) General information only

Content on this Website is provided for general information, product browsing and shopping purposes only. While we aim to make the Website useful, clear and accurate, the information provided should not be treated as professional, technical, electrical, engineering, horticultural, construction, installation, maintenance or safety advice.

Product descriptions, guides, usage notes, FAQs, comparison information, images, videos and support content are intended to help you understand products and make purchasing decisions. They are not a substitute for official manufacturer instructions, professional assessment, qualified installation, technical inspection or safe working procedures.

You should always consult the official product documentation supplied with the product, including manuals, safety warnings, technical sheets, labels and manufacturer guidance. Where a product involves electrical work, installation, specialist tools, power equipment, garden machinery or any activity that may create risk, you should seek guidance from a qualified professional if you are unsure.

Tolvia does not guarantee that any general information on the Website is suitable for your particular circumstances, environment, project, skill level, equipment, materials or local legal requirements.

2) Accuracy, availability & changes

We endeavour to keep product information, specifications, availability, prices, delivery information and website content current and accurate. However, occasional errors, omissions, delays, outdated details or technical issues may occur. Product information may also change where manufacturers update specifications, packaging, accessories, product names, manuals or compatibility information.

We may correct, update, amend, remove or replace website content, products, services, images, features, descriptions, prices or availability information at any time without prior notice. Where a discrepancy materially affects an order, our Terms & Conditions explain how we handle corrections, order acceptance, cancellations and remedies.

Stock availability shown on the Website is indicative and may change quickly, especially during busy periods, promotions or where multiple customers attempt to purchase the same item. Adding an item to your cart does not reserve stock and does not guarantee that the item will remain available until checkout is complete and the order is accepted.

• Specs Manufacturer specifications can change without notice; always check the included manual and product label before use.
• Availability Stock status is indicative and may change rapidly before an order is accepted.
• Errors We reserve the right to correct typographical, pricing, stock, shipping, descriptive or technical errors.
• Updates Website content may be updated to reflect product changes, policy changes, supplier updates or operational requirements.

No guaranteed uninterrupted access

We aim to keep the Website available, but we do not guarantee that access will always be uninterrupted, secure, error-free or available at all times. The Website may be temporarily unavailable due to maintenance, updates, hosting issues, security measures, technical faults or circumstances outside our control.

3) Pricing, VAT & currency

Unless expressly stated otherwise, prices shown on the Website are exclusive of any applicable taxes and delivery charges. Delivery charges, available shipping methods and any applicable fees are shown at checkout before you place an order.

Our billing currency is GBP. For convenience, we may display other currencies, including EUR, USD, AUD, CAD and NZD. These non-GBP currency displays are estimates only and may be based on exchange rates, website settings or third-party conversion tools. They do not bind our payment processor, card issuer, bank or acquiring provider.

The final amount charged may differ from displayed estimates because of exchange rates, bank conversion, international transaction fees, payment provider fees, rounding or card issuer rules. Your bank or card issuer controls any currency conversion and may apply charges that are outside Tolvia’s control.

Tolvia is not currently VAT-registered unless stated otherwise in our policies or checkout information. Where applicable, taxes, duties, import fees or customs charges for international deliveries may be payable by the recipient in the destination country. See our Payment Policy and Shipping Policy for further details.

Pricing errors

If a product is listed at an incorrect price due to typographical error, technical issue, currency display error or supplier information error, we may refuse, cancel or correct the affected order in accordance with our Terms & Conditions. If payment has already been taken for a cancelled order, we will refund the amount due to the original payment method.

4) Images, colours & media

Product images, lifestyle photos, videos, banners, icons and other media are provided for illustration and presentation purposes. While we try to represent products accurately, actual appearance may vary due to lighting, photography, editing, screen calibration, manufacturer updates, packaging changes, batch variations or supplier substitutions.

Colours, finishes, materials, texture, dimensions, proportions and packaging shown on screen may not exactly match the product received. Accessories, props, background items, batteries, attachments, stands, cases or other items shown in images may be sold separately unless the product page expressly states that they are included.

Lifestyle images may show products in example settings or typical use cases. They should not be interpreted as technical instructions, safety guidance or proof that a product is suitable for every environment shown. Always follow the manufacturer’s instructions and safety warnings.

Product packaging and branding

Packaging, labels, manuals and branding may differ from images shown on the Website, particularly where suppliers or manufacturers update packaging or where equivalent versions are supplied. Such differences do not necessarily mean that the product is incorrect or defective.

5) Compatibility & proper use

You are responsible for verifying that a product is suitable and compatible for your intended use before purchase and before operation. This may include checking voltage, plug type, battery compatibility, charger compatibility, chuck type, blade or bit fitting, SDS shank, duty cycle, power rating, extension lead rating, dimensions, weight, material suitability and environmental conditions.

Product compatibility may depend on your existing equipment, accessories, installation environment, local electrical standards, intended workload, skill level and maintenance practices. If you are unsure whether a product or accessory is suitable, you should check the manufacturer’s documentation or seek professional advice before use.

Always use genuine or manufacturer-approved accessories, batteries, chargers, blades, bits, attachments, consumables and replacement parts. Using incompatible or non-approved parts may damage the product, reduce performance, create safety risks or void warranty coverage.

Improper use, overloading, unsuitable installation, unauthorised modification, poor maintenance, operation outside rated limits or failure to follow user manuals may void warranties and create safety risks. For more information about warranty exclusions, see our Warranty Policy.

Customer responsibility

Before using any product, you should inspect it for damage, read the manual, understand the controls, confirm compatibility and ensure that the surrounding environment is safe. Do not use a product if it appears damaged, unsafe, incomplete, overheating, leaking, sparking or otherwise abnormal.

6) Safety & professional guidance

Safety first: Use appropriate PPE, such as eye, hearing, hand and respiratory protection, guards and fixtures. Disconnect from power or battery before maintenance. Do not operate tools in wet, explosive, unstable or unsuitable environments unless the product is specifically rated for that use. If unsure, seek advice from a qualified professional.

Products involving power, cutting, drilling, grinding, heating, electrical connection, batteries, chemicals, pressure, moving parts or outdoor use can create hazards if used incorrectly. You must read and follow all manufacturer instructions, warnings, ratings, labels and maintenance requirements.

Tolvia does not provide site-specific risk assessments, installation approvals, electrical certification, construction advice, professional safety assessments or training. Any general safety information on the Website is not a substitute for competent professional advice or formal safety procedures.

Before use

• Inspect the product, accessories, cable, plug, battery, charger and moving parts before use.
• Make sure you understand the controls, warnings, limits and emergency stop procedures.
• Use the product only for its intended purpose and only within the manufacturer’s rated limits.
• Keep children, pets and untrained persons away from tools, electrical items and hazardous products.
• Stop using the product immediately if you notice unusual noise, vibration, heat, smell, sparks, smoke or loss of control.

7) Third-party links & services

The Website may contain links to third-party websites, tools, integrations, payment providers, delivery services, manufacturer pages, analytics providers, advertising platforms, social media pages or embedded content. These third-party services are provided for convenience, functionality or reference.

We do not control and are not responsible for third-party websites, their content, availability, security, privacy practices, cookie use, accuracy, policies, products or services. Accessing third-party websites or using third-party services is at your own risk and subject to their own terms, policies and privacy notices.

A link to a third-party website does not necessarily mean that Tolvia endorses, approves or accepts responsibility for that website, its operator, its content or its services. You should review third-party terms and privacy notices before using external services or providing personal information.

Payment and delivery partners

Payment and delivery processes may involve third-party service providers. Their systems may process payment, fraud-prevention, tracking or delivery information as necessary to complete your order. Please see our Payment Policy, Privacy Policy and Shipping Policy for more information.

8) Reviews & user content

User reviews, ratings, comments, questions, images, feedback and other user-generated content reflect the opinions and experiences of individual users, not Tolvia. Reviews may be subjective and may not represent every customer’s experience or the performance of a product in every situation.

We may moderate, edit, reject or remove user content that breaches our policies, appears false or misleading, contains offensive material, includes personal data, infringes third-party rights, promotes unrelated products, contains spam or otherwise violates our Terms & Conditions or Acceptable Use Policy. However, we do not guarantee comprehensive monitoring of all user content.

By posting, submitting or sending content to us, you grant us a licence to display, reproduce, moderate, edit and reuse your submission in accordance with our Terms & Conditions. You are responsible for ensuring that any content you submit is lawful, accurate, relevant and does not infringe the rights of others.

No professional reliance on reviews

Reviews should not be relied upon as professional advice or technical guidance. Product suitability depends on your specific circumstances, intended use, environment and compliance with manufacturer instructions.

9) Limitation of liability

To the fullest extent permitted by law, Tolvia and FERNROCK LIMITED will not be liable for indirect, incidental, special or consequential losses arising out of or in connection with the use of the Website, inability to use the Website, reliance on its content, product information, third-party links, technical errors, delivery estimates, availability information or user-generated content.

This may include loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, loss of goodwill, wasted expenditure, downtime, project delay, cost of substitute goods or services, or losses caused by improper use, installation, maintenance or modification of products.

Nothing in this Disclaimer limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer remain unaffected.

Website content and reliance

You are responsible for evaluating whether website content, product information, guides or general recommendations are suitable for your needs. Where accuracy is important, you should verify the information with product documentation, manufacturer materials or a qualified professional before relying on it.

Events outside our control

We are not responsible for delays, interruptions or failures caused by events outside our reasonable control, including hosting outages, cyber incidents, carrier disruption, supplier delays, customs delays, payment provider issues, severe weather, public emergencies, strikes or changes in law.

10) Intellectual property

All Website content, including text, graphics, logos, icons, images, videos, downloads, page layouts, product descriptions, design elements, code, software, databases and other materials, is owned by Tolvia, FERNROCK LIMITED, our licensors, suppliers, manufacturers or other relevant rights holders.

Website content is protected by copyright, trade mark, database rights and other intellectual property laws. You may view and use the Website for personal, non-commercial shopping purposes only. You may not copy, reproduce, scrape, frame, mirror, download at scale, redistribute, sell, modify, reverse engineer or commercially exploit any content without our prior written consent, except where permitted by law.

Third-party brand names, product names, manufacturer names, images, logos or trade marks may belong to their respective owners. Their appearance on the Website does not imply endorsement, sponsorship, affiliation or partnership unless expressly stated.

Prohibited content use

• Automated scraping or bulk extraction of product descriptions, prices, images or stock information.
• Copying Website content for another store, marketplace, catalogue or competing website.
• Using Tolvia branding in a way that suggests endorsement or official partnership without permission.
• Removing copyright notices, watermarks, ownership notices or rights information.

11) Governing law

This Disclaimer is governed by the laws of England & Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales, without prejudice to mandatory consumer protections that may apply in your place of residence.

This Disclaimer should be interpreted together with our Terms & Conditions and linked policies. If there is any inconsistency between this Disclaimer and mandatory consumer protection law, mandatory legal rights will prevail.

Severability

If any part of this Disclaimer is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

12) Contact

If you have questions about this Disclaimer, product information, website content, safety information, pricing, compatibility, intellectual property or any linked policy, please contact Tolvia Support using the details below.

Questions about this Disclaimer? Contact Tolvia Support:
Phone: +44 7463 590260 (Mon–Fri, 9:00–18:00 UK time)
Email: info@tolvia.co.uk
Address: FERNROCK LIMITED, Academy House, 11 Dunraven Place, Bridgend, CF31 1JF, United Kingdom