1) Wholesale overview

This page is intended for customers who wish to discuss larger-volume orders, repeated supply or business purchasing arrangements with Tolvia. Wholesale enquiries may relate to bulk product purchases, multi-unit orders, business projects, trade supply or repeat procurement.

Wholesale terms are reviewed case by case. Submitting an enquiry does not guarantee approval, product availability, reserved stock, special pricing or a confirmed order. Any quotation or commercial arrangement must be confirmed by Tolvia in writing.

2) Who can enquire

We welcome wholesale enquiries from legitimate businesses and organisations that can provide clear purchasing requirements and accurate contact information. Depending on the size and nature of the enquiry, we may request business verification before issuing a quotation or confirming commercial terms.

Business verification

For larger or higher-value enquiries, we may request company details, billing information, delivery details, intended use, purchase order information or other documentation to verify the request and manage risk.

3) Product availability

Wholesale availability depends on current stock, supplier availability, product type, minimum order quantity, delivery destination and operational capacity. Not every item listed on the website will be available for wholesale pricing or bulk ordering.

Stock reservation

Stock is not reserved until an order is confirmed by Tolvia. Product availability may change while we review your enquiry, prepare a quotation or wait for your confirmation.

Alternative products

If a requested product is unavailable or unsuitable for bulk supply, we may suggest an alternative product, equivalent specification, adjusted quantity or later delivery window where possible.

4) Information we need

To review your wholesale enquiry efficiently, please provide clear information about your business, the products required and any delivery or timing requirements.

Faster review

Enquiries with complete product links, quantities, business details and delivery location are easier to review. Missing information may delay our response or prevent us from preparing an accurate quotation.

5) Pricing & quotations

Wholesale pricing is reviewed individually and may depend on quantity, product type, supplier cost, stock level, delivery requirements, payment terms, currency, order value and whether the order is one-off or recurring.

• Wholesale pricing is not guaranteed for every product or quantity.
• Quotations may be time-limited and subject to stock availability.
• Prices are normally provided in GBP unless agreed otherwise.
• Delivery charges may be calculated separately depending on size, weight and destination.
• Any applicable taxes, customs charges or import costs are handled according to the relevant order and delivery terms.

Quotation validity

Any quotation we provide may include an expiry date. If no expiry date is stated, pricing remains subject to change until the order is confirmed and accepted by Tolvia.

No automatic discount

A large quantity request does not automatically qualify for a discount. Some products may have fixed pricing, limited stock or supplier restrictions that prevent wholesale adjustment.

6) Order handling

Wholesale orders may be handled differently from standard online orders, especially where larger quantities, manual quotations, split deliveries, supplier lead times or additional verification are involved.

1. Enquiry received: You send your business details, product requirements and delivery information.
2. Review: We check availability, suitability, pricing and fulfilment options.
3. Quotation: Where possible, we provide a written quotation or request additional details.
4. Confirmation: If you accept the quotation, we confirm next steps, payment process and delivery expectations.
5. Processing: Once confirmed and paid where required, the order is prepared for fulfilment.
6. Dispatch: Tracking or delivery updates are provided where available.

Order acceptance

An enquiry, quotation request or discussion does not create a binding order. An order is accepted only when Tolvia confirms acceptance in writing or processes the order in accordance with the agreed terms.

Payment before dispatch

We may require full or partial payment before processing a wholesale order. Payment requirements depend on order size, customer history, risk checks and agreed commercial terms.

7) Delivery & logistics

Delivery arrangements for wholesale orders may depend on product size, weight, quantity, stock location, carrier availability, delivery destination and whether the order is shipped in one parcel, multiple parcels or by pallet.

• Delivery charges may be quoted separately from product pricing.
• Large, heavy or bulky orders may require special handling or freight services.
• Split deliveries may be used where products are available from different locations or at different times.
• Tracking is provided where available from the selected carrier.
• Delivery estimates are not guaranteed unless expressly confirmed in writing.
• International orders may be subject to customs, duties, taxes and local import rules.

Delivery requirements

Please tell us about any access restrictions, loading requirements, delivery time windows, contact person, business opening hours or site rules before the order is confirmed.

International wholesale orders

International wholesale orders may require additional customs information, product documentation or shipping arrangements. The recipient is normally responsible for import duties, taxes and customs clearance unless agreed otherwise in writing.

8) Returns, warranty & support

Wholesale and business orders may be subject to different return handling than standard consumer purchases, depending on the nature of the order, product type, quantity, commercial terms and whether the goods are faulty or unwanted.

• Faulty or damaged products should be reported promptly with photos, order details and delivery information.
• Warranty support may be available according to our Warranty Policy, manufacturer terms or agreed commercial terms.
• Change-of-mind returns for wholesale orders may be limited or unavailable unless agreed in writing.
• Products must be inspected on delivery and any shortages, damage or incorrect items reported as soon as possible.
• Returned goods must be complete, safely packaged and authorised before being sent back.

Inspection on delivery

For larger orders, you should inspect goods promptly after delivery. Any visible transit damage should be reported with photographs of the outer packaging, inner packaging, labels and affected items.

Manufacturer support

Some products may be supported directly by the manufacturer or authorised service centre. Where applicable, we may help provide purchase records or product information needed for a warranty claim.

9) Important notes

Wholesale enquiries are reviewed at Tolvia’s discretion. We reserve the right to decline, limit, cancel or adjust wholesale proposals where necessary for stock, compliance, payment, fraud prevention, delivery, commercial or operational reasons.

• We may request additional verification for business or high-value orders.
• We may limit quantities to protect stock availability and customer service levels.
• We may refuse orders that appear fraudulent, unsuitable, restricted or inconsistent with our policies.
• We may require written acceptance of specific wholesale terms before processing an order.
• Website promotions, discount codes and free delivery offers may not apply to wholesale orders.

10) Contact

For wholesale enquiries, please contact Tolvia using the details below. To help us review your request faster, include product links or SKUs, quantities, delivery destination, business details and any required timeframe.

Wholesale enquiries are reviewed for suitability and do not create any obligation for Tolvia to provide special pricing, reserve stock, accept an order or enter into a commercial agreement.