1) Trade account overview

A Tolvia trade account is intended for business customers who may need to purchase products more regularly, request quotations, discuss bulk availability or manage orders for professional use. This may include companies working in facilities management, repairs, maintenance, trade services, retail, operations, procurement or project-based purchasing.

Trade accounts are not automatically created for every customer. Each enquiry is reviewed by Tolvia based on the information provided, the type of business, purchasing requirements, expected order value, risk checks and whether we can support the requested products or services.

2) Potential benefits

Approved trade account customers may be able to discuss commercial purchasing options with Tolvia. Available benefits depend on the type of products requested, order volume, account status, stock availability and agreed terms.

Benefits are not guaranteed

Trade account approval does not guarantee special pricing, credit terms, reserved stock, free delivery, priority dispatch or access to every product. Any benefit must be confirmed by Tolvia in writing and may change depending on circumstances.

3) Who can apply

Trade account enquiries are open to legitimate businesses, organisations and professional buyers. We may accept enquiries from UK and international businesses where we can support the products, payment method, delivery location and required documentation.

• Registered companies, partnerships, sole traders or professional buyers.
• Facilities, maintenance, repair, operations or procurement teams.
• Retailers, resellers or commercial buyers requesting approved business purchasing.
• Project managers or contractors sourcing products for professional use.
• Organisations needing quotations, repeat purchasing or larger order handling.

Verification

We may request evidence of business activity, registration details, billing information, delivery address, website, company email, purchase order process or other information needed to review the application.

4) Application requirements

To review a trade account enquiry, we need enough information to understand your business, purchasing needs and whether Tolvia can support the requested products or ordering process.

Incomplete applications

If key information is missing, we may ask for clarification before reviewing the application. Incomplete or unclear enquiries may be delayed or declined.

5) Product categories

Trade account enquiries may relate to selected product categories available through Tolvia, subject to availability, suitability and commercial review.

Product suitability

Trade customers are responsible for checking product suitability, specifications, compatibility, safety guidance and legal requirements before ordering. If unsure, request product information before confirming an order.

6) Pricing & quotations

Trade pricing is reviewed case by case and depends on product type, quantity, availability, supplier cost, delivery requirements, order frequency and commercial suitability. We may provide a written quotation where appropriate.

• Trade pricing is not guaranteed for every account, product or order.
• Quotations may be time-limited and subject to stock availability.
• Prices are normally quoted in GBP unless agreed otherwise.
• Shipping, handling or special delivery charges may be quoted separately.
• Website discount codes or public promotions may not apply to trade quotations.

Quotation acceptance

A quotation does not reserve stock or create a confirmed order unless Tolvia confirms this in writing. Product availability and pricing may change before acceptance.

Changes after quotation

If quantities, delivery address, product selection or timing changes after a quotation is issued, we may need to revise pricing, delivery charges or availability.

7) Ordering process

Trade orders may be placed through the website, by email or by another process confirmed by Tolvia, depending on the order type and account status. Larger or more complex orders may require manual review before processing.

1. Application: Send your trade account enquiry with business and purchasing details.
2. Review: We review your business details, product needs, payment method and delivery requirements.
3. Quotation: Where suitable, we provide pricing, availability and next steps.
4. Confirmation: You confirm the order, quantities and delivery details.
5. Payment: Payment is completed according to the agreed terms.
6. Fulfilment: The order is processed, packed and dispatched where stock is available.

Purchase orders

If your organisation uses purchase orders, please include the purchase order reference when confirming the order. Purchase orders may be recorded for administrative purposes but do not override Tolvia’s agreed terms unless accepted in writing.

Order acceptance

An application, quotation, purchase order or enquiry does not create a binding order until Tolvia confirms acceptance or processes the order in accordance with the agreed terms.

8) Payment terms

Trade account payment terms depend on account status, order value, risk review and commercial agreement. Unless agreed otherwise in writing, payment may be required before dispatch.

• Standard website orders are paid by accepted card methods shown at checkout.
• Manual trade orders may require payment before fulfilment.
• Credit terms are not guaranteed and must be approved in writing.
• Invoices or payment confirmations may be provided where applicable.
• Orders may be delayed or cancelled if payment is not received or verified.

Credit terms

Credit terms, if offered, are subject to approval and may require additional verification. Tolvia may refuse, withdraw or change credit terms at its discretion where permitted by law and commercial agreement.

Late or failed payment

If payment fails, is reversed, disputed or not received by the required time, we may place the order on hold, cancel the order, suspend account privileges or require alternative payment.

9) Delivery & fulfilment

Delivery for trade orders depends on product size, quantity, weight, stock location, carrier availability, delivery address and whether split shipment or special handling is needed.

• Standard delivery terms may apply unless alternative terms are confirmed.
• Large, bulky or high-volume orders may require separate delivery quotation.
• Split shipments may be used where products are available at different times.
• Tracking information is provided where available.
• Delivery dates are estimates unless expressly confirmed as guaranteed in writing.
• International deliveries may be subject to customs, duties, taxes and import requirements.

Business delivery locations

Please provide accurate delivery details, including site contact, access restrictions, business opening hours, unloading requirements and any special instructions before dispatch.

Inspection on delivery

Trade customers should inspect goods promptly upon delivery and report shortages, damage or incorrect items as soon as possible with supporting photographs and delivery information.

10) Returns, warranty & support

Trade and business purchases may be handled differently from consumer purchases, especially where goods were ordered in quantity, sourced specially, supplied under quotation or purchased for commercial use.

• Faulty, damaged or incorrect items should be reported promptly.
• Warranty support may be available under our Warranty Policy, manufacturer terms or agreed trade terms.
• Change-of-mind returns for trade orders may be limited or unavailable unless agreed in writing.
• Returned items must be authorised before being sent back.
• Goods must be complete, safely packaged and returned according to our instructions.

Faulty goods

If goods appear faulty, stop using them and contact us with your order details, product information, photos, videos and a clear description of the issue. We may inspect the item or refer the matter to the manufacturer where appropriate.

Warranty claims

Warranty handling may depend on the product, manufacturer, age of the item, usage conditions and inspection outcome. Business use may be subject to specific warranty limitations depending on the product and manufacturer terms.

11) Review, limits & approval

Trade account applications are reviewed at Tolvia’s discretion. We may accept, reject, limit, suspend or close a trade account where necessary for operational, payment, compliance, fraud prevention, stock, customer service or commercial reasons.

• We may request additional verification for business, payment or high-value orders.
• We may limit quantities to protect stock availability and service quality.
• We may decline orders that appear fraudulent, unsuitable, restricted or inconsistent with our policies.
• We may review account activity periodically and adjust terms where appropriate.
• We may require written acceptance of specific trade terms before processing an order.

Account closure

We may close or suspend a trade account if it is inactive, misused, associated with unpaid invoices, repeated disputes, false information, policy breaches or activity that creates risk for Tolvia.

12) Contact

For trade account enquiries, please contact Tolvia using the details below. To help us review your request faster, include your company name, registration number if applicable, product requirements, estimated quantities, delivery location and expected order frequency.

Trade account enquiries are reviewed for suitability and do not create any obligation for Tolvia to approve an account, offer special pricing, provide credit terms, reserve stock or enter into a commercial agreement.